FAQs

Can I pick my order up from your store? 
Absolutely! During the checkout process you will be asked how you would like your order shipped to you. Please select "Pick up" and you will receive an email when your order is ready to be collected. Our Pick up service is FREE for all orders and there is no minimum purchase required. Ellel Sydney's address is: 710 Moreton Park Rd, Menangle, NSW.

What do you charge for shipping?
Shipping rates are based on the total weight of your order.
For your reference our average book weighs 300g (0.3kg) and our average CD/DVD product weighs 150g (0.15kg).
 Location Order Weight Shipping Rate
Audio & Video Downloads Only* N/A FREE

Pick up

(You pick up from Ellel Sydney store in Menangle, NSW)

0.01 kg – 100 kg FREE
Australia (USB, Gift Vouchers & Cards Only) 0.01 kg - 0.04 kg $3
Australia 0.01 kg – 0.5 kg $5
Australia 0.501 kg – 2.9 kg $10
Australia 2.901 kg – 22.0 kg $25 
International 0.01 kg – 0.999 kg $25
International - Heavy Goods 1 kg - 10 kg $40

* Audio/Video downloads are delivered for free worldwide. 

I ordered an audio/video teaching download. When will I get it?
Within 2 minutes of completing your purchase you will receive 2 separate emails. The first is confirming your order with us and the second email will contain a link to access your downloads.

How long will my order take to arrive?
All shipping (apart from Audio/Video Downloads) is within the standard time frame set by Australia Post, which is stated on their website as:  

Sending to same state (NSW):

  • Metro - up to 2 business days
  • Country - up to 5 business days
Sending interstate (outside of NSW):
  • Metro - up to 3-6 business days, depending on lodgement and destination points
  • Country - Please ask at your local Post Office
International Shipping:
  • Please allow 5-20 business days from dispatch. Delivery time may vary due to customs and processing systems.
At this stage we do not offer express shipping.

I haven't received any emails from you. What happened?
If you haven't received either an order confirmation email or a download link email following a purchase, please check the following before contacting us:
  • Have you checked your spam folder? 
  • If you paid with PayPal, please check the email address associated with your PayPal account.
  • If you use Gmail, check your "Promotions" tab, as Gmail has been routing our download link emails to this section. Be sure to change the labeling in Gmail to ensure future deliveries. If not there, check archives (it may have skipped the inbox).
If still nothing, contact us at sydney.store@ellel.org.au

How can I have future, repeated access to my audio/video teaching downloads?
Once you have completed your audio/video teaching download purchase you will receive 2 emails. One is the order confirmation from us, and the other email contains the link to download your purchases.

DOWNLOAD INSTRUCTIONS
USING AN ANDROID PHONE OR TABLET: 
In the downloads email you received from us, click on one of the links and it will open and play within the Internet. To download to your android device, press the three dots in a vertical line next to the play bar and select "Download". That audio/video file will download to your device in your "Downloads" folder. Repeat this for the remaining audio/video links.

USING AN IPHONE OR IPAD:
In the downloads email you received from us, click on one of the links and it will open and play within Safari. To download the files to your iPhone or iPad, you will need to use any type of computer to transfer them to your device (see instructions below under "USING A COMPUTER") or find a third-party app that allows mp3s and/or mp4s to download directly to your Apple device.

USING A COMPUTER:
In the downloads email you received from us, click on one of the links and it should start to download automatically and will save it in your "Downloads" folder.
If the download does not start automatically right click on the link/s above and select "Save File As...". Once the download is complete, open the file from the saved location and it will play through an audio/video player such as iTunes, Windows Media Player, VLC etc. Repeat for the remaining audio/video links. iPhone and iPad users can now transfer these mp3s to their Apple device through the iCloud or a USB cable.

Note: Our audio/video teaching downloads are copyright and cannot be copied or distributed without written permission from Ellel Ministries Australia.

How do I access my downloads if I don't have the original downloads email?
If you have an account on our store's website you can sign in to access all your previous orders and downloads.
If you don’t have an account yet, please contact us at sydney.store@ellel.org.au with your full name and the product/s ordered and we can resend you the downloads email.

I have only received part of my order. Where is the rest of my order?
If part of your order is not available at the time of purchase it may be sent in separate shipments. In this situation you will be notified via email and when the item becomes available we will let you know and ship you the rest of your order. You will not be charged any additional shipping and handling fees for the second shipment. If the item will not be available within 30 days we will contact you and offer a refund for the cost of the unavailable item/s. If you haven't heard from us please see the answer to "I haven't received any emails from you. What happened?" above.

How do I receive purchased gift cards?
The email address used in the checkout will receive an email with the link to the gift card and its unique 16 digit code needed to redeem it, either online or in store.

IMPORTANT: Please keep the email with the link to the gift card's unique code because unfortunately the email can only be sent once. (This is due to the security parameters of the Shopify ecommerce platform, which cannot be altered).

I am a current Explore student with Ellel Sydney. How do I access the Explore-only products & course pricing?
    1. In the top right, click on the icon that looks like a person 
    2. Register for an account
    3. Ellel will receive your account registration and enable Explore-only access and notify you when this is available to you
    4. After receiving an access confirmation email, you will be able to see Explore-only products & course pricing, you will need to ensure you are logged in to your account by clicking on the person icon again

The products & courses will be available to you within their respective categories. E.g. Recordings from a recent Explore course will be in Teachings (Audio) and will appear there among the other products.

Where do I put my discount code?
On the checkout page there is a space for you to enter the discount code. It is not available on the cart page. If you are using a computer, the 'Discount Code" space is located on the right side of the page (see the first image below). If you are using a smart phone you need to click on the drop-down box at the top of the checkout (see the second & third images below).

Please note: You must click the apply button or arrow button for it to actually apply the discount to your order.

USING A COMPUTER:

 

USING A SMART PHONE:

Step 1.

Discount Code Location Phone 1

 

Step 2:

Discount Code Location Phone 2


When and where did Ellel Ministries begin?
The work of Ellel Ministries officially began in the North West of England on October 31st, 1986. You can read more about the history of the work here.

What does the name ‘Ellel’ mean?
Ellel Ministries takes its name from the place where the work started -Ellel Grange- which is in the village of Ellel in Lancashire, England. The name Ellel in old English means 'all hail', which means 'all glory to God'.
In Hebrew Ellel means 'towards God'. In Mandarin it means 'love flowing outwards'. So Ellel could be said to mean 'All hail Jesus, all glory to Him' and be expressed as 'love flowing outwards' into a fallen and broken world, where we are helping people move 'towards God'. We thought it was a name worth keeping!

In a nutshell, what do you do?
Basically, Ellel Ministries exists to help people move on with the Lord to a deeper place of healing and relationship with Him, so that they can know Him in a deeper way, and begin to fulfill the plan that God has for them. This is achieved in two ways. Firstly, by offering prayer ministry to those in need and secondly by conducting training events so that people can gain understanding and be equipped to help others in their own local areas.

What is prayer ministry?
At most Ellel events we offer time for response when delegates can choose to come and receive prayer ministry. This involves one or more of the prayer ministry team partnering with the delegate in seeking God for healing and freedom related to specific issues and problems in their life. There will be some time of talking together and some time of praying together. 

What do you mean when you say you are involved in healing?
A simple definition of healing would be the restoration of God's order in a person's life. It is clear that there are many people, even within the Church, who have areas of their lives which are out of order and that these issues hold them back from living the abundant life that Jesus won for them on the cross. We believe that God is the same today as He has always been and that He desires to bring healing and restoration into the lives of those in need. We also believe that discipleship and healing go hand in hand and that part of the process of receiving God’s healing is often dealing with the discipleship issues in our lives.

What is your basis of faith?
As a Christian ministry, our basis of faith is as follows: God is a trinity. God the Father loves all people. God the Son, Jesus Christ, is Saviour, Healer, Lord and King. God the Holy Spirit indwells Christians and imparts the dynamic power by which they are enabled to continue Christ’s ministry. The Bible is the divinely inspired authority in matters of faith, doctrine and conduct, and the basis for teaching.

Are you a church and, if so, what denomination are you?
Ellel Ministries is not a church and we encourage all of our team members to be involved in local churches as they are able. We are a non-denominational organization and we exist to be a help and resource to the local church. We do this by helping those who are in need as well as helping to train prayer ministry teams and church leaders.

How is Ellel Ministries supported?
Ellel Ministries is a non-profit organisation. We give away prayer ministry for free but charge for teaching and training. This has been the policy since the foundation of the work. In order that the teaching can be made available to as many people as possible, the prices for courses and schools are considerably lower than the real costs. Therefore, we earn about half of the income needed to meet our costs from courses, schools and bookshop sales. We rely on donation income to 'balance the books' and help support building projects, sponsored students, running our centres and a variety of other costs.

How can I access the Ellel Ministries Sydney App?

For Apple devices please click here.
For Android devices please click here.